FAQ

1.  How do I choose the right wig for me? 

Choosing the right wig depends on your lifestyle, desired look, and comfort. We recommend considering cap size, hair type, and style. If you need help, we offer virtual and in-person consultations to guide you through the process. 

2.  How long do wigs typically last? 

With proper care, wigs can last anywhere from several months to over a year. Using the right aftercare products and accessories will help extend the life and maintain the quality of your wig. 

3.  Why are wig accessories important? 

Wig accessories such as caps, grips, and stands help maintain your wig’s shape, reduce wear, and ensure a secure and comfortable fit. Proper accessories are key to protecting your investment. 

4.  Do you offer wig customization? 

Yes! We offer customization services, including cutting, styling, and adjustments to ensure your wig looks natural and fits perfectly, and also zoom appointments to walk you through the process. 

5.  Can I book a consultation before purchasing a wig? 

Absolutely. We offer both Zoom and in-person consultations to help you select and customize your wig with confidence. 

6.  Do you work with medical hair loss clients? 

Yes, we proudly support clients experiencing medical hair loss. We also assist with the process of obtaining a cranial prosthesis and can help guide you through potential insurance reimbursement options. 

7.  How do I care for my wig? 

We recommend using gentle cleansers, conditioners, and proper storage methods such as a mannequin head or stand. Professional products will vary depending whether you are caring for a synthetic or human hair wig. Consistent care will help keep your wig looking fresh and extend its lifespan. 

8.  What is your return policy? 

We accept returns within 30 days of purchase for unused, unopened items in their original packaging with a receipt. Please contact us for assistance with returns or any concerns. 

9.  Do you offer in-person services in my area? 

We provide in-person consultations, fittings, and customization services in the Houston, Texas area. Pricing is based on travel distance and time, and a deposit is required to book. 

10.  How long does shipping take? 

Shipping times vary depending on your location and product availability. You will receive tracking information once your order has been processed and shipped.